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UPCOMING EVENTS & WORKSHOPS

With Covid19 restrictions gradually being lifted we are happy to announce that along with our VIRTUAL delivery, we are adding FACE-TO-FACE delivery back to our offerings. We appreciate that social distancing rules still apply, so give us a call us on 1300 25 26 24 to discuss how this can work for you.

Frontline Leadership

$750 AUD (excl. GST) VIRTUAL & FACE-2-FACE

PROGRAM DESCRIPTION

Becoming a first-time manager is one of the most challenging transitions, with the new manager’s future and their team’s productivity in the balance.  Even managers with some experience may have never had training in the core skills

and conversations which are critical to success. This training program builds on the time-tested secrets of The New One Minute Manager and introduces the conversations and skills first-time managers, and all managers, need to achieve success quickly and build positive relationships with their teams.

LEARNING OBJECTIVES

E

Compare and contrast the workplace roles of an individual contributor and manager and identify the new mind-set required for making the transition.

E

Learn the Four Core Conversations based on the secrets of The New One Minute Manager: Goal Setting, Praising, Redirecting and Wrapping Up.

E

Gain skills needed to boost relationships and work well with others based on our time-tested coaching model: Listen, Inquire, Tell Your Truth, and Express Confidence (LITE).

E

Practice the Essential Skills and the Four Core Conversations using real-work situations.

WHO SHOULD ATTEND?

First-time managers, experienced managers, any manager wishing to refresh people leadership skills, and those considering a transition into management.

Registration includes workshop and materials.

 

To request information or reserve a place click the Request Information button below.

September 2, 2020 | VIRTUAL

Legendary Service®

$750 AUD (excl. GST) VIRTUAL & FACE-2-FACE

PROGRAM DESCRIPTION

Coaching Conversastions delivers the critical skills needed to enable leaders at all levels to have efficient, effective coaching conversations with their team members.  The workshop provides a structured framework that ensures these

interactions are focused on key areas of need, and result in clear action and accountability. Participants are provided with tools and resources that not only facilitate their workshop learning, but sustain that learning while it is being put into practice in the workplace.

LEARNING OBJECTIVES

E

Compare and contrast the workplace roles of an individual contributor and manager and identify the new mind-set required for making the transition.

E

Learn the Four Core Conversations based on the secrets of The New One Minute Manager: Goal Setting, Praising, Redirecting and Wrapping Up.

E

Gain skills needed to boost relationships and work well with others based on our time-tested coaching model: Listen, Inquire, Tell Your Truth, and Express Confidence (LITE).

E

Practice the Essential Skills and the Four Core Conversations using real-work situations.

WHO SHOULD ATTEND?

This workshop is appropriate for all those with people leadership responsibilities.

Registration includes workshop, materials.

To request information or reserve a place click the Request Information button below.

HOME // EVENTS & WORKSHOPS

UPCOMING EVENTS & WORKSHOPS

With Covid19 restrictions gradually being lifted we are happy to announce that along with our VIRTUAL delivery, we are adding FACE-TO-FACE delivery back to our offerings. We appreciate that social distancing rules still apply, so give us a call us on 1300 25 26 24 to discuss how this can work for you.

Frontline Leadership

$750 AUD (excl. GST) VIRTUAL & FACE-2-FACE

PROGRAM DESCRIPTION

Becoming a first-time manager is one of the most challenging transitions, with the new manager’s future and their team’s productivity in the balance.  Even managers with some experience may have never had training in the core skills

and conversations which are critical to success. This training program builds on the time-tested secrets of The New One Minute Manager and introduces the conversations and skills first-time managers, and all managers, need to achieve success quickly and build positive relationships with their teams.

LEARNING OBJECTIVES

E

Compare and contrast the workplace roles of an individual contributor and manager and identify the new mind-set required for making the transition.

E

Learn the Four Core Conversations based on the secrets of The New One Minute Manager: Goal Setting, Praising, Redirecting and Wrapping Up.

E

Gain skills needed to boost relationships and work well with others based on our time-tested coaching model: Listen, Inquire, Tell Your Truth, and Express Confidence (LITE).

E

Practice the Essential Skills and the Four Core Conversations using real-work situations.

WHO SHOULD ATTEND?

First-time managers, experienced managers, any manager wishing to refresh people leadership skills, and those considering a transition into management.

Registration includes workshop and materials.

 

To request information or reserve a place click the Request Information button below.

September 2, 2020 | VIRTUAL

Legendary Service®

$750 AUD (excl. GST) VIRTUAL & FACE-2-FACE

PROGRAM DESCRIPTION

Coaching Conversastions delivers the critical skills needed to enable leaders at all levels to have efficient, effective coaching conversations with their team members.  The workshop provides a structured framework that ensures these

interactions are focused on key areas of need, and result in clear action and accountability. Participants are provided with tools and resources that not only facilitate their workshop learning, but sustain that learning while it is being put into practice in the workplace.

LEARNING OBJECTIVES

E

Compare and contrast the workplace roles of an individual contributor and manager and identify the new mind-set required for making the transition.

E

Learn the Four Core Conversations based on the secrets of The New One Minute Manager: Goal Setting, Praising, Redirecting and Wrapping Up.

E

Gain skills needed to boost relationships and work well with others based on our time-tested coaching model: Listen, Inquire, Tell Your Truth, and Express Confidence (LITE).

E

Practice the Essential Skills and the Four Core Conversations using real-work situations.

WHO SHOULD ATTEND?

This workshop is appropriate for all those with people leadership responsibilities.

Registration includes workshop, materials.

To request information or reserve a place click the Request Information button below.

Legendary Service®

$750 AUD (excl. GST) VIRTUAL & FACE-2-FACE

PROGRAM DESCRIPTION

We know that delivering great customer service is important to your business, and our Legendary Service training program can help turn customer service into a competitive edge for your organisation.

 

Based on years of research and experience working with organisations who make service a priority, Legendary Service is a fast-paced, interactive program designed to help your managers and employees create alignment around a service-focused vision, values, and behaviours to better serve your customers every day.

Managers and team members identify their beliefs around serving others and how these beliefs impact behaviour. They learn the importance of self care, taking care of yourself so you can better serve the needs of others. And, they assess and segment customers to identify their different needs.

LEARNING OBJECTIVES

Using our CARE model, managers and service providers learn a framework for understanding the value of ideal service, responding to internal and external customer needs, developing excellent customer service skills, and taking initiative to build great customer relationships that will keep them coming back for your organisation. These skills include active listening skills, resolving difficult situations, and using best practice when interacting with customers

C: Commitment to service

A: Attentiveness

R: Responsiveness

E: Empowerment

WHO SHOULD ATTEND?

 

Our Legendary Service® customer service training program is designed for managers and front-line service providers who want to consistently deliver ideal service and keep your internal AND external customers coming back and create a real competitive edge for your organisation.

Registration includes workshop and materials.

To request information or reserve a place click the Request Information button below.

Optimal Motivation®

$750 AUD (excl. GST) VIRTUAL & FACE-2-FACE

PROGRAM DESCRIPTION

Optimal Motivation® makes the bold claim that motivation is a skill that can be taught, learned, nurtured, and sustained.

Individuals can be taught how to choose a high-quality motivational experience at

any time and for any task. Leaders learn that their role is to help employees make a shift toward an optimal motivational outlook.

LEARNING OBJECTIVES

E

Identify and distinguish the six Motivational Outlooks in the Spectrum of Motivation

E

Understand how the quality of Autonomy, Relatedness, and Competence impact a person’s sense of well-being, energy, and vitality

E

Gain three skills for activating Optimal Motivation: Identify a current Motivational Outlook, Shift to or maintain an optimal Motivational Outlook, and Reflect on the shift

E

Practice facilitating Motivational Outlook Conversations

E

Explore leadership best practices that promote optimal motivation

E

Collaborate with a cohort member on a plan for implementing the best practices back in the workplace

WHO SHOULD ATTEND?

 

This one-day workshop is designed for individual contributors, managers, and senior leaders seeking to create more motivating work environments. It is particularly valuable to anyone who has been trained in SLII®.

Registration includes workshop and materials.

To request information or reserve a place click the Request Information button below.

Legendary Service®

$750 AUD (excl. GST) VIRTUAL & FACE-2-FACE

PROGRAM DESCRIPTION

We know that delivering great customer service is important to your business, and our Legendary Service training program can help turn customer service into a competitive edge for your organisation.

 

Based on years of research and experience working with organisations who make service a priority, Legendary Service is a fast-paced, interactive program designed to help your managers and employees create alignment around a service-focused vision, values, and behaviours to better serve your customers every day.

Managers and team members identify their beliefs around serving others and how these beliefs impact behaviour. They learn the importance of self care, taking care of yourself so you can better serve the needs of others. And, they assess and segment customers to identify their different needs.

LEARNING OBJECTIVES

Using our CARE model, managers and service providers learn a framework for understanding the value of ideal service, responding to internal and external customer needs, developing excellent customer service skills, and taking initiative to build great customer relationships that will keep them coming back for your organisation. These skills include active listening skills, resolving difficult situations, and using best practice when interacting with customers

C: Commitment to service

A: Attentiveness

R: Responsiveness

E: Empowerment

WHO SHOULD ATTEND?

 

Our Legendary Service® customer service training program is designed for managers and front-line service providers who want to consistently deliver ideal service and keep your internal AND external customers coming back and create a real competitive edge for your organisation.

Registration includes workshop and materials.

To request information or reserve a place click the Request Information button below.

Optimal Motivation®

$750 AUD (excl. GST) VIRTUAL & FACE-2-FACE

PROGRAM DESCRIPTION

Optimal Motivation® makes the bold claim that motivation is a skill that can be taught, learned, nurtured, and sustained.

Individuals can be taught how to choose a high-quality motivational experience at

any time and for any task. Leaders learn that their role is to help employees make a shift toward an optimal motivational outlook.

LEARNING OBJECTIVES

E

Identify and distinguish the six Motivational Outlooks in the Spectrum of Motivation

E

Understand how the quality of Autonomy, Relatedness, and Competence impact a person’s sense of well-being, energy, and vitality

E

Gain three skills for activating Optimal Motivation: Identify a current Motivational Outlook, Shift to or maintain an optimal Motivational Outlook, and Reflect on the shift

E

Practice facilitating Motivational Outlook Conversations

E

Explore leadership best practices that promote optimal motivation

E

Collaborate with a cohort member on a plan for implementing the best practices back in the workplace

WHO SHOULD ATTEND?

 

This one-day workshop is designed for individual contributors, managers, and senior leaders seeking to create more motivating work environments. It is particularly valuable to anyone who has been trained in SLII®.

Registration includes workshop and materials.

To request information or reserve a place click the Request Information button below.