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THE VALUE OF A SERVICE-MINDED CULTURE
Customers fuel business. Companies that deliver great customer service know that their people and the relationships they build with their customers are their most important assets. They build a service-minded culture, recognizing that customer service starts with how employees treat each other internally and extends to external customers. They empower their people to take initiative, resolve problems, and exceed client expectations, resulting in increased customer loyalty, engagement, innovation, and sales.
89% OF CONSUMERS began doing business with a competitor following a POOR CUSTOMER EXPERIENCE.**
IT IS 6-7 TIMES MORE COSTLY to attract a new customer than it is to retain an existing customer.*
THE VALUE OF GREAT SERVICE
If you don’t have customers, you don’t have a business. Companies that deliver excellent customer service know that their employees—and the relationships they build with their customers—are their most important assets. By building a company culture oriented on service, they empower their employees to take ownership in resolving customer issues. This service mentality drives improvements and reduces costs, resulting in increased customer loyalty and ultimately sales.
Satisfied customers are more likely to be a source of repeat business and recommend your company to their colleagues, friends, and family.
REDUCE COST OF SALES
Companies that understand the needs and motivations of their customers can realize substantial savings when it comes to acquiring and retaining those customers.
GENERATE RAVING FANS
Satisfied customers become your biggest fans and generate word-of-mouth advertising for your business, especially powerful with today’s viral social media capabilities.
WELCOME FEEDBACK & INNOVATION
Customers are more than willing to provide feedback to help identify areas of improvement and suggest new ideas to best meet their needs.
HOW TO DELIVER EXCEPTIONAL
We know that delivering great customer service is the backbone of your business, and our Legendary Service training program can help turn customer service into your competitive edge.
Based on years of research and experience with organizations that prioritize service, Legendary Service is a fast-paced, interactive program designed to help your managers and employees align on a service-focused vision, values, and behaviors to better serve your customers in every interaction.
Managers and team members identify their beliefs regarding serving others and how they impact behavior. They learn the importance of self-care, enabling them to better serve the needs of others. They also learn the skills to assess and segment customers to identify their different needs.
WANT TO LEARN MORE?
READY TO GET STARTED?
The Legendary Service will teach your managers and service providers, who interact with internal and/or external customers, how to deliver legendary service that will keep your customers coming back.
*2011 Customer Experience Impact Report, Oracle
**White House Office of Consumer Affairs