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THE VALUE OF A SERVICE-MINDED CULTURE
Customers fuel business. Companies that deliver great customer service know that their people and the relationships they build with their customers are their most important assets. They build a service-minded culture, recognizing that customer service starts with how employees treat each other internally and extends to external customers. They empower their people to take initiative, resolve problems, and exceed client expectations, resulting in increased customer loyalty, engagement, innovation, and sales.
THE VALUE OF GREAT SERVICE
If you don’t have customers, you don’t have a business. Companies that deliver excellent customer service know that their employees—and the relationships they build with their customers—are their most important assets. By building a company culture oriented on service, they empower their employees to take ownership in resolving customer issues. This service mentality drives improvements and reduces costs, resulting in increased customer loyalty and ultimately sales.
REDUCE COST OF SALES
GENERATE RAVING FANS
WELCOME FEEDBACK & INNOVATION
HOW TO DELIVER EXCEPTIONAL
Based on years of research and experience with organizations that prioritize service, Legendary Service is a fast-paced, interactive program designed to help your managers and employees align on a service-focused vision, values, and behaviors to better serve your customers in every interaction.
Managers and team members identify their beliefs regarding serving others and how they impact behavior. They learn the importance of self-care, enabling them to better serve the needs of others. They also learn the skills to assess and segment customers to identify their different needs.
READY TO GET STARTED?
The Legendary Service will teach your managers and service providers, who interact with internal and/or external customers, how to deliver legendary service that will keep your customers coming back.
*2011 Customer Experience Impact Report, Oracle **White House Office of Consumer Affairs