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KEEP CUSTOMERS

COMING BACK

KEEP CUSTOMERS

COMING 
 BACK

HOME // PRODUCTS & SERVICES // LEGENDARY SERVICE

BUILD LOYALTY WITH BLANCHARD’S CUSTOMER SERVICE

TRAINING PROGRAM

Every day, with every customer interaction, you have an opportunity to either build loyalty or lose a customer. While most companies recognize the importance of customer service to their success, it’s still so remarkable when we receive truly great service. Our Legendary Service® customer service training program teaches your managers and front-line service providers how to consistently deliver ideal service that will keep your internal AND external customers coming back and create a competitive edge for your organization.

89% OF CONSUMERS began doing business with a competitor following a POOR CUSTOMER SERVICE EXPERIENCE.
IT IS 6-7 TIMES MORE COSTLY to attract a new customer than it is to retain an existing customer.*

What’s poor customer service costing you?

HOME // PRODUCTS & SERVICES // LEGENDARY SERVICE

BUILD
LOYALTY WITH BLANCHARD’S
CUSTOMER
SERVICE

TRAINING
PROGRAM

Every day, with every customer interaction, you have an opportunity to either build loyalty or lose a customer. While most companies recognize the importance of customer service to their success, it’s still so remarkable when we receive truly great service. Our Legendary Service® customer service training program teaches your managers and front-line service providers how to consistently deliver ideal service that will keep your internal AND external customers coming back and create a competitive edge for your organization.

89% OF CONSUMERS began doing business with a competitor following a POOR CUSTOMER SERVICE EXPERIENCE.
IT IS 6-7 TIMES MORE COSTLY to attract a new customer than it is to retain an existing customer.*

What’s poor customer service costing you?

THE VALUE OF SERVICE-MINDED CULTURE

Customers fuel business. Companies that deliver great customer service know that their people and the relationships they build with their customers are their most important assets. They build a service-minded culture, recognizing that customer service starts with how employees treat each other internally and extends to external customers. They empower their people to take initiative, resolve problems, and exceed client expectations, resulting in increased customer loyalty, engagement, innovation, and sales.

THE VALUE OF
SERVICE-MINDED CULTURE

Customers fuel business. Companies that deliver great customer service know that their people and the relationships they build with their customers are their most important assets. They build a service-minded culture, recognizing that customer service starts with how employees treat each other internally and extends to external customers. They empower their people to take initiative, resolve problems, and exceed client expectations, resulting in increased customer loyalty, engagement, innovation, and sales.

INCREASE LOYALTY

Satisfied customers come back to buy more and recommend your organization to their friends and family.

REDUCE COST OF SALES

Understanding your customers’ needs and wants can result in substantial savings in acquiring and retaining happy customers.

DRIVE REFERRALS

Engaged customers become your biggest fans and generate powerful word-of-mouth advertising, especially with today’s social media outlets.

FEEDBACK & INNOVATION

Customers are your greatest source of feedback to help make improvements and generate innovative solutions to meet their needs.

DELIVER LEGENDARY SERVICE

We know that delivering great customer service is important to the success of your business, yet creating a service-minded culture can be a challenge. Our Legendary Service training program teaches your people how to consistently deliver exceptional service that will keep your customers coming back and creates a competitive edge for your organization.

With the Legendary Service program, your organization gets:

Z

Alignment on a service-focused vision, values and behaviors

Z
Segmentation of customers based on needs and wants
Z
Empowered employees who build great customer relationships
Z
Increased customer loyalty which drives increased revenue

AN INTRODUCTION TO LEGENDARY SERVICE

DELIVER
LEGENDARY 
SERVICE

We know that delivering great customer service is important to the success of your business, yet creating a service-minded culture can be a challenge. Our Legendary Service training program teaches your people how to consistently deliver exceptional service that will keep your customers coming back and creates a competitive edge for your organization.

With the Legendary Service program, your organization gets:

Z

Alignment on a service-focused vision, values and behaviors

Z
Segmentation of customers based on needs and wants
Z
Empowered employees who build great customer relationships
Z
Increased customer loyalty which drives increased revenue

AN INTRODUCTION TO LEGENDARY SERVICE

READY TO GET STARTED?

The Legendary Service program is a one-day workshop, delivered face-to-face or virtually. Let us show you how our Legendary Service program can help your organization create a service-focused culture and turn customers into raving fans for your business.

DOES YOUR ORGANIZATION HAVE A SERVICE MENTALITY?

Take our Customer Service Quiz to find out.

READY TO GET STARTED?

The Legendary Service program is a one-day workshop, delivered face-to-face or virtually. Let us show you how our Legendary Service program can help your organization create a service-focused culture and turn customers into raving fans for your business.

DOES YOUR ORGANIZATION HAVE A SERVICE MENTALITY?

Take our Customer Service Quiz to find out.

*2011 Customer Experience Impact Report, Oracle **White House Office of Consumer Affairs